Frequently asked questions

📦 Shipping & Delivery

Which countries do you ship to?

We ship within the United States. Available shipping options will be shown during checkout.

What are the shipping costs?

Shipping is for free on all orders

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number.

👜 Products & Materials

Are the bags water-resistant?

Many of our models are splash-resistant but not fully waterproof. We recommend protecting your bag during heavy rain.

🔄 Returns & Exchanges

Can I return my order if I don’t like it?

Yes, you have the right to return items within 30 days. Products must be unused and in their original condition.

Can I exchange an item?

Yes, exchanges are possible if the desired item is in stock. Otherwise, we will refund your purchase.